Shipping & Return Policy

Shipping Policy:

1. Depending on your location, your order may be shipped and delivered to you between 3-7 days. Shipping charges (if any) paid at the time of placing the order are not refundable.
2. Shipping Charges - Below ₹1000 (Prepaid) will depend on the volumetric weight of the product & customer location
3. Shipping Charges - ₹1000 and above (Prepaid) will be FREE!
4. We use 3rd party courier services and Palms is not liable for delays in shipping. We share approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to us on whatsapp directly.
5. Some products might be out of stock and cannot be replenished immediately. They can however be arranged given a timeline of 10 days. Certain others that are out of production will be informed about.

Return Policy:

1. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you and exchange the product or give you store credit.
2. We do not accept returns of undamaged goods. 
3. We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. 
4. Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance. 
5. We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the team on WhatsApp at +91 9971128222.
6. Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be use anytime in the next 3 months without any limitations. 
7. For our products which are artisanal and hand-made, there might be slight differences in texture, color and size. There might be natural discoloration and some odd voids & inclusions as that it is a part of making ceramic products. These natural aberrations are not considered a defect. We would urge our customers to consider that for such products, the artisans are making each piece individually - the variations add uniqueness to each product. 
8. For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders.
9. Palms Home & Living  reserves the right to deny repeated returns for the same order.